Publications
Conversation Analysis Applied
Using Conversation Analysis to address real world challenges
Salla Kurhila, Niina Lilja, Spencer Hazel, and Adam Brandt. (2026). Applied and Interventionist Approaches to CA. M. Burdelski and T. Greer (eds.). The Routledge Handbook of Conversation Analysis. Routledge
Empathy as interactional accomplishment
When human met Dora
Spencer Hazel, Adam Brandt, Yajie Vera He, Ernest Lim, Jared Joselowitz, and Zachary Ellis. "Empathy as interactional accomplishment in clinical interactions with a conversational agent." In Proceedings of the 1st Workshop on Linguistic Analysis for Health (HeaLing 2026), pp. 284-290. 2026.
Interculturally adaptive AI
Towards interculturally adaptive conversational AI
Adam Brandt & Spencer Hazel (2024). Towards interculturally adaptive conversational AI. In: Special forum on AI-for-ICC, Eds.David Wei Dai & Zhu Hua, Applied Linguistics Review. Open access: https://doi.org/10.1515/applirev-2024-0187
AI for Intercultural Communication
An open conversation about AI
Hua, Z., Dai, D.W., Brandt, A., Chen, G., Ferri, G., Hazel, S., Jenks, C., Jones, R., O’Regan, J. and Suzuki, S., 2025. Exploring AI for intercultural communication: open conversation. Applied Linguistics Review, 16(2), pp.809-824.
https://www.degruyterbrill.com/document/doi/10.1515/applirev-2024-0186/html
Conversation Analysis for Conversation Technologies
Educating Dora: Teaching a conversational agent to talk.
Adam Brandt, Spencer Hazel, Rory McKinnon, Kleopatra Sideridou, Joe Tindale and Nikoletta Ventoura. (Online First). Educating Dora: Teaching a conversational agent to talk. Special Issue “Conversation Analysis and Conversational Technologies” Eds. Elisabeth Stokoe, Saul Albert, Wyke Stommel & Hendrik Buschmeier, Discourse and Communication. Open access: https://doi.org/10.1177/17504813241267109
With accompanying commentary by Cathy Pearl (User Experience Lead on Gemini at Google) https://journals.sagepub.com/doi/full/10.1177/17504813241271483
CADENCE
Enhancing the Natural Conversation Experience Through Conversation Analysis – A Design Method
Spencer Hazel & Adam Brandt (2023). Enhancing the Natural Conversation Experience Through Conversation Analysis – A Design Method. In: Kurosu, M., et al. HCI International 2023 – Late Breaking Papers. HCII 2023. Lecture Notes in Computer Science, vol 14054. Springer, Cham. https://doi.org/10.1007/978-3-031-48038-6_6
Designing Conversation
From Writing Dialogue to Designing Conversation: Considering the potential of Conversation Analysis for Voice User Interfaces
Adam Brandt, Spencer Hazel, Rory Mckinnon, Kleopatra Sideridou, Joe Tindale, and Nikoletta Ventoura. 2023. From Writing Dialogue to Designing Conversation: Considering the potential of Conversation Analysis for Voice User Interfaces. In ACM conference on Conversational User Interfaces (CUI ’23), July 19–21, 2023, Eindhoven, Netherlands. ACM, New York, NY, USA. https://doi.org/10.1145/3571884.3603758
Contact
School of Education, Communication & Language Sciences
Newcastle University
NE1 7RU Newcastle-upon-Tyne, UK
info@interactionalai.com
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