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We help companies upgrade their conversational AI models and automated conversational agents by providing insights from Conversation Analysis.

We offer AI companies training in conversation analytic approaches to conversation design, building on our CADENCE Design approach for an enhanced natural conversational experience.

We also provide specialized training to AI companies in Conversation Analytic techniques for Conversation Design. Our training program builds upon our CADENCE design approach, which aims to create a more natural and enhanced conversational experience. Through our training, companies will gain valuable insights and skills to effectively analyze conversations and incorporate these findings into their AI systems. By understanding the nuances of human conversation and applying advanced techniques, companies can develop AI solutions that are more responsive, engaging, and user-friendly. Our training program equips participants with the necessary knowledge and tools to design AI-powered conversational interfaces that truly understand and adapt to the needs of their users.

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Our Team

Dr Adam Brandt

Dr Spencer Hazel

Applied Linguists specialized in research on social interaction, working with Conversation Analysis and Ethnomethodology

Conversational Analyst

Senior Lecturer in Applied Linguistics, Newcastle University, UK

Conversation Analyst

Reader in Applied Linguistics & Communication, Newcastle University, UK

Co-editor of the journal Social Interaction